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Giving effective feedback to employees on their performance is proven to enhance and improve it. However, the way in which feedback is delivered to employees from their managers, supervisors or mentors is crucial to achieving those desired results or changes. Feedback is not always necessarily positive, however, there are ways of approaching performance management via giving feedback in a balanced and constructive way.

BEWARE of giving the ‘Feedback Sandwich’ (Positive – Negative – Positive). The ‘negative filling’ may sometimes get lost between the two outer ‘positive layers’ of feedback and, as a result, go unnoticed or unheard.

Instead, when approaching Performance Management with a view to improving it, ASK first, don’t’ SAY. Try the following opening question lines to initiate appraisals or feedback meetings with your employees:

  • Help me to understand…
  • Have you considered….
  • What are your thoughts around…
  • Let’s take this opportunity to look at…

Inviting employees to self-reflect and contribute to the review of their own performances enhances active listening and motivation to improve.